General Info
This application needs to be installed and run on each computer that requires access to the Hosted Exchange Server.
When setting up a PC that’s on a network you will need to be logged in as the admin user in order to change the hosts file as the user will not have suitable privileges to do this.
If the customer runs the CCT they may get an error saying that they can’t update the hosts file because they don’t have permission or it is already in use by another process.
The customer should follow these steps to get around the problem:
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• login as the admin user on the machine
• run the CCT
• log on as the user
• run the CCT but un-tick the option to update the hosts file
• Open Outlook – they should be able to login normally now |
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What does the CCT do?
The Client Configuration Tool or CCT configures a profile within Outlook to work with your hosted Microsoft Exchange accounts and also makes an entry in your hosts file. The CCT is there to save you time and allow non-technical persons to easily configure their PC. We advise you use the CCT before attempting a manual configuration.
Installing the CCT
The CCT can be found either on the Outlook 2002 CD that comes with your blueyonder workwise hosted exchange order, or by the administrator for your company logging into the provisioning area.
The CCT will need to be installed on each PC that is going to have MSE setup on it. The customer can pass this file across their own network rather than downloading it every time they need to put it on a new PC.
Run the CCT and the following window will appear.
Click OK and proceed with the install.
Click next then select a folder for install – most users are happy with the default folder although they may prefer to install to a different location. There is no need for the customer to keep the CCT once they are setup and working – they may uninstall it at a later date if they don’t want it.
Click next once you’re happy with the location to install. The software will then install – the whole package is less than 5 Mb so it shouldn’t take more than a minute or two to install.
When it’s installed click Next to continue.
Next then close to exit. Users of older Windows OS’s should restart their machines. The CCT is now installed. There should be an icon like an American style postbox on the PC’s desktop now as follows:
Running the Client Configuration Tool
Once installed you can now run the CCT to configure an Outlook profile and their hosts file.
1) Double click the CCT icon
2) Click Next to create a new Outlook Profile
3) Enter the Username for the licence that you are setting up. Then click next.
4) Click Next to choose to make a new profile. Normally the new profile should be the default profile.
5) Click Next to update the hosts file. If you’ve already run the CCT on this machine it may be unnecessary to update the hosts file – however it doesn’t do any harm to do it twice.
6) You’ll be offered a chance to review your selection. Click Next then Finish. The CCT will now create the profile for the user.
7) The CCT will connect to the MSE service and create the profile. Once this has been completed you will get a message to confirm that the profile has been setup. You can then close the CCT.
Manual Configuration
This section is only to be used if you are unable to use the CCT successfully.
Step 1. First set up the Hosts File:
Select start, search. The following menu will appear:
Select For Files or Folders.
Type ‘hosts’ in the Search for files or folders named field. Ensure the Look In field is pointing to your operating system and hit Search Now. A series of results will be displayed in the right hand screen.
Right click on the hosts file (C:\\winnt\system32\drivers\etc) and open with notepad.
The following screen will be displayed:
Underneath the 127.0.0.1 local host entry the following will need to be entered:
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217.28.130.43
217.28.130.43 |
THEXCHBEX
THPDCSER.SERVICES.BYWORKWISE.COM |
# Cobweb Server Entry
# Cobweb Server Entry |
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Select file then exit and save the changes.
Outlook 2002 is now ready to be configured to use the hosted exchange service.
Step 2. Create User profiles:
To manually create a profile:
Right click on the Microsoft Outlook icon.
Select Properties.
Select show profiles.
Select Add.
Enter your user name as the profile name followed by OK.
Enter the Microsoft Exchange Server (thexchbex) followed by the User Name. Select Check Name.
Enter the User Name and Password followed by OK.
The User Name is now underlined. Select Next.
Select finish. You will now be able to log into Outlook 2002.
Set Outlook to prompt for a profile
If you have multiple accounts in your Outlook 2002 then you must set Outlook to prompt for a user profile each time it is opened. This is to enable your users to connect to their exchange account.
Right click on the Outlook icon.
Select Properties.
Select Show Profiles.
Select Prompt for a profile to be used, followed by OK.
Start Outlook 2002.
Choose the correct profile followed by OK.
Enter your User Name and Password, select OK.
You will now be logged into Outlook 2002.
Exporting email from POP3 accounts into hosted MSE
If you would like to export other email accounts into your hosted Microsoft Exchange account then use this section.
Open Outlook 2002. Select file.
Select Import and Export.
Select Export to a File, followed by Next.
Select Personal Folder File (.pst), followed by Next.
Select the folder to export from. If necessary include subfolders, select next.
Choose a location for the file to be saved. Select finish.
Select OK.
To import the data into the new Hosted Exchange Account.
Open Outlook 2002.
Select file.
Select Import and Export.
Select Import from another program or file followed by Next.
Select Personal Folder File (.pst) followed by Next.
Browse to the location of the File to import, select Next.
Select the folder to import from and the destination folder for the items to be imported into. Select Finish.
The data will then be imported into the new Exchange Account.
If you require any assistance please call blueyonder workwise support on 0800 953 1001
Offline Synchronisation
Click on Tools then E-mail accounts.
Select View or change an existing e-mail account. Click Next and this window should appear:
Double click on the word Microsoft Exchange Server and a new window will open with a button in the bottom corner saying More settings. Press this and then this window will open, where you will need to select the Advanced tab and then press the Offline folder file settings button, as below:
Click OK on the next window that opens and a dialogue box will appear, that will you will just need to press Yes:
This is the first part, with all the other windows that are open you can just close these now. Please now go to Tools then Send/Receive Settings and then click on Make this folder available offline.
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